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Refund policy

1. DALLAS RUBBER FLOORING PURCHASE AGREEMENT

Welcome to the dallasrubberflooring.com web site provided by Dallas Rubber Flooring ("Dallas Rubber Flooring"). This Purchase Agreement contains the purchase agreement applicable to your purchase of products through this site, the Shop app, and any AI shopping assistant or agentic checkout connected to this store ("Purchase Agreement"). This Purchase Agreement shall be effective for and applicable to any and all such purchases.

By using this site and purchasing products through this site, you, the user, indicate and agree that you understand and intend this Purchase Agreement to be the legal equivalent of a signed, written contract that is equally binding, and that you agree to such Purchase Agreement. An order submitted by an AI assistant acting on your instructions is an order placed by you. If you do not agree with the Purchase Agreement, you are instructed not to use this site and not to purchase products through this site.

Dallas Rubber Flooring reserves the right to change or supplement this Purchase Agreement at any time without notice. Your purchase of products on this site will constitute your acceptance of such changes. Additionally, the information and/or products on this site may be changed, updated or discontinued at any time without notice.

In the event that a user purchases a product from Dallas Rubber Flooring through this website and subsequently returns the product to Dallas Rubber Flooring, Dallas Rubber Flooring reserves the right to charge a restocking fee in an amount equal to twenty-five percent (25%) of the original purchase price of such product. In addition to the restocking charge, the Customer shall be responsible for the original delivery/shipping charges enroute to the Customer and return delivery/shipping enroute back to Dallas Rubber Flooring. Dallas Rubber Flooring reserves the right to cancel or decline any order based upon internal best practices or policies.

Except as otherwise specifically and expressly set forth on this web site, Dallas Rubber Flooring will not be responsible or liable for any (i) delays in shipping, (ii) inaccuracies in orders, (iii) inaccuracies in the information on this site, (iv) unavailability of products, (v) changes in products and/or (vi) damage occurring in delivery. Without limiting the generality of the foregoing, please note that you should not rely on any dimension, specification or installation information provided on this site, as such information may be inaccurate, incomplete, outdated and/or not applicable to your particular situation. Dallas Rubber Flooring shall have no responsibility or liability for such information, and you assume the sole risk of any use and/or reliance thereon.

The user's sole and exclusive remedy for any act or omission of Dallas Rubber Flooring or other condition or occurrence related to any order placed through this site (including, without limitation, the condition, performance, defective nature or unavailability of products ordered through this site) shall be only as expressly provided on this site. In no event shall Dallas Rubber Flooring's liability for any claim of any kind related to any product ordered through this site exceed the purchase price of such product. Additionally, in no event shall Dallas Rubber Flooring be liable for any indirect, punitive, incidental, special or consequential damages arising out of, or in any way connected with, the purchase of (or inability to purchase) any products through this site, whether based in contract, tort, strict liability or otherwise, and even if Dallas Rubber Flooring has been advised of the possibility of any such damages. Due to the fact that some states and/or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, some or all of the above limitation may not apply.

Except as otherwise specifically and expressly set forth on this web site, Dallas Rubber Flooring makes no additional representations or warranties of any sort regarding the products purchased through this site, including, without limitation, any warranty of merchantability, fitness for a particular purpose or any implied warranty of any sort.

This Purchase Agreement will be governed by the laws of the State of Texas without giving effect to the choice of law provisions thereof, and all parties to this Agreement expressly agree to be subject to the jurisdiction of courts in the City of Plano, State of Texas.

Disclaimer of Warranties

ALL PRODUCTS AND SERVICES SOLD OUTSIDE OF THE UNITED STATES, U.S. TERRITORY, OR POSSESSION, ARE PROVIDED ON AN "AS IS" BASIS WITHOUT ANY WARRANTY OR CONDITION, EXPRESS, IMPLIED OR STATUTORY, INCLUDING THE MANUFACTURER'S WARRANTY.

2. Product Purchase Agreement and Return Policy

Order Cancellation:

Orders may be cancelled within 12 hours of placing your order at no charge. There will be no charge within 24 hours if the product has NOT shipped.

Orders may NOT be cancelled without additional charges being incurred after they have shipped. In the event you wish to cancel an order that has been shipped, you will be charged a 25% restocking/cancellation fee plus the freight cost to stop and return the shipment to the warehouse. (In many cases you will be paying the freight to AND from your location).

Buyer Obligations

Buyer agrees to make every effort to receive the goods ordered and shall be solely responsible for missed freight deliveries, refused shipments, failure to unload product due to lack of manpower, equipment or knowledge of common freight procedures, and delivery attempts missed due to timing.

Rubber Lift Gate Delivery:

Rubber flooring rolls and tiles automatically come with lift gate service, unless the customer has a specific quote for a commercial dock to dock delivery and requests no lift gate service.

Carpet and Sports Turf Deliveries

Large items like carpet, turf or other items longer than 7-8 feet are not capable of being delivered on a lift gate. These large specialty items do not offer lift gate service or inside delivery, as the material is too long for the carrier to unload or provide onsite equipment for. The Buyer/Customer is solely responsible for arranging manpower, tow straps, equipment or equipment rentals to unload these deliveries. Failure to do so will result in redelivery fees, and if the shipment is refused, restocking and credit card merchant fees will apply.

Returns:
Returns must be pre-authorized by Dallas Rubber Flooring for ALL returned orders and are granted at the sole discretion of Dallas Rubber Flooring. Return requests must be submitted within 10 days of purchase. New, unopened and unused item returns will be subject to a 25% restocking fee, and the cost of shipping the item back is the responsibility of the customer. Original freight or shipping will not be refunded. The customer pays freight both to and from the customer's location on all returns, with no exceptions, unless the product arrived damaged, the damage was noted and signed for on the Bill of Lading (BOL) at delivery, and photos are provided to support the damage claim. Open items and custom items will be treated as used items.

Custom-Cut Rubber Rolls & Rubber Flooring - Non-Returnable:
All rubber flooring products are non-returnable, including rolled rubber flooring custom cut to length from the roll and rubber tiles, except for defective or damaged material. Damaged material must be noted and signed for on the Bill of Lading (BOL) at delivery, with photos provided to support the damage claim.

Custom-Cut Sports Turf - Non-Returnable:
All sports turf and artificial turf custom cut to length from the roll (sold by the square foot) is non-returnable, except for defective or damaged material. Damaged material must be noted and signed for on the Bill of Lading (BOL) at delivery, with photos provided to support the damage claim.

Rubber Mulch Returns:
To be eligible for a return, rubber mulch must be unused, in the same condition that you received it and in the original packaging. Open or torn bags and damaged packages are not eligible for return. A receipt or proof of purchase is required. Please do not send your purchase back to the manufacturer. The customer is responsible for the full price of return freight as quoted by Dallas Rubber Flooring; free shipping on delivery does not constitute free shipping on a return. Average return freight ranges from $225 - $300 per ton, and the cost of return shipping will be deducted from your refund. Only regular priced items may be refunded; sale items cannot be refunded. To initiate a return, email sales@dallasrubbermulch.com and instructions and a cost estimate for the return will be provided.

New Item Refunds are given after the product has been received by the warehouse in new resalable condition. Please package returns carefully so they arrive in safe condition.

Used Item Returns: Used or opened items are non-returnable.

Partial Returns:
We will accept returns on entire orders. Partial returns will NOT be accepted.

Damaged Shipments:
Each shipment is insured against freight damage. Despite our best efforts, damage does occur during shipping sometimes. Here are the simple steps to follow in the event of freight damage.

Delivery Day:
Inspect the outside of the cartons or pallet/packaging for any signs of damage. We list the amount of pieces or cartons on the driver's delivery slip that your shipment should contain.
Count your shipment to make sure it is complete. Make a note on the delivery slip / Bill of Lading for the amount of any damaged cartons or the amount of missing cartons. Sign the delivery slip and receive both the damaged and undamaged product.

Call us to arrange for the replacement of the damaged product or any cartons that may be missing. We replace your product and work with the delivery companies on shipping claims, provided you sign for the damage upon receipt of the shipment. If you do not sign for shipping damage on the Bill of Lading at the time of delivery, we lose our ability to file a claim with the delivery company on your behalf. This means we are not able to provide you with replacement material at no cost and you will have to file a claim with the shipping company on your own.