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Shipping policy

Shipping Policy

This Shipping Policy applies to all orders placed with Dallas Rubber Flooring ("Dallas Rubber Flooring") through dallasrubberflooring.com, the Shop app, and any AI shopping assistant or agentic checkout. It is part of, and should be read together with, our Purchase Agreement & Return Policy.

Summary

Where we ship from Products ship directly from the manufacturer or regional warehouse closest to the product, not from a single location. One order may ship in more than one shipment.
Shipping methods Small parcel (UPS / FedEx Ground) for smaller items. LTL freight (common carrier) for rubber flooring, rubber mulch, sports turf and other large or heavy items.
Shipping cost Calculated at checkout or on your quote from the delivery ZIP code, product weight, freight class and origin warehouse. The delivery address controls the actual shipping charge.
Delivery dates All ship dates and delivery dates are approximate and are not guaranteed.
Cancellation Free within 12 hours of ordering. Fees apply after shipment (see below).
Damage Must be noted and signed for on the delivery receipt / Bill of Lading at the time of delivery.

Shipping Terms (Ex Works)

Unless otherwise agreed in writing, delivery is Ex Works. The customer assumes shipping and regulatory responsibility for transporting goods from the seller's point of origin. The customer is obligated to take delivery of the goods at the time they are delivered, or made available, by the common freight carrier (LTL), UPS, FedEx or other ground carrier.

Processing and Delivery Times

Many products are made or cut to order. Lead time varies by product and is shown on the product page or quote where available. Ship dates and delivery dates stated by Dallas Rubber Flooring are always approximate, and failure to meet them does not constitute a breach of contract or agreement. Dallas Rubber Flooring is not responsible or liable for delays in shipping.

Freight (LTL) Deliveries

Freight carriers deliver curbside. The driver is not required to bring product inside, break down pallets or assist with unloading beyond the service purchased.

Rubber flooring rolls and tiles Ship with lift gate service automatically, unless the customer has a specific quote for commercial dock-to-dock delivery and requests no lift gate.
Sports turf and carpet rolls and other items longer than 7 to 8 feet Lift gate service and inside delivery are not available. The customer is solely responsible for arranging manpower, tow straps, a forklift or other equipment to unload.
Delivery appointments The customer must be available to schedule and receive the delivery and must provide any information or instructions the carrier needs to complete it.

Additional Carrier Charges

The customer is responsible for all additional freight carrier fees resulting from missed appointments, inability to unload at the time of delivery, or extra services requested from and provided by the carrier. Lift gate service (where not already included), re-delivery, re-consignment, inside delivery and pallet breakdown are not free services. Any such charges billed to Dallas Rubber Flooring will be billed back to the customer.

Receiving and Inspecting Your Shipment

  1. Inspect the outside of the cartons, pallet and packaging for any signs of damage before signing.
  2. Count the pieces against the quantity listed on the driver's delivery slip / Bill of Lading (BOL).
  3. Write any damaged or missing cartons on the delivery slip / BOL, then sign it and accept both the damaged and undamaged product.
  4. Take photos of the damage and contact us to arrange replacement of damaged or missing product.

Each shipment is insured against freight damage. When damage is noted and signed for on the BOL at delivery, we file the claim with the carrier and arrange replacement on your behalf. If damage is not noted on the BOL at the time of delivery, we lose the ability to file a claim on your behalf, we cannot provide replacement material at no cost, and you will need to file a claim with the shipping company on your own.

Refused, Missed or Undeliverable Shipments

If the customer refuses to schedule delivery, refuses or fails to accept or sign for the shipment, fails to unload, or fails to provide information the carrier requires, the customer is liable for all re-delivery, re-consignment, transit and cancellation fees, the 25% restocking fee, and the actual freight cost both to and from the delivery location.

Order Changes and Cancellation

Within 12 hours of ordering No charge.
Within 24 hours, not yet shipped No charge.
After shipment 25% restocking / cancellation fee plus the freight cost to stop and return the shipment to the warehouse (in many cases freight both to and from your location).

Returns After Delivery

Returns must be pre-authorized by Dallas Rubber Flooring and requested within 10 days of purchase. Original shipping is not refunded and return shipping is the customer's responsibility. Custom-cut rubber rolls, rubber flooring tiles and custom-cut sports turf are non-returnable, except for defective or damaged material that was noted and signed for on the Bill of Lading at delivery, with photos provided. See the Purchase Agreement & Return Policy for full terms.

Orders Outside the United States

Products and services sold outside of the United States, a U.S. territory or possession are provided on an "as is" basis without any warranty, including the manufacturer's warranty. Contact us for a shipping quote before ordering.

Contact

Dallas Rubber Flooring
5465 Legacy Drive, Suite 650, Plano, TX 75024, United States
Toll Free Phone: 877-401-2298
Email: sales@dallasrubbermulch.com
Website: www.dallasrubberflooring.com